Refund policy

30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The 30 days start on the delivery date shown by the carrier's tracking. This policy does not apply to Legacy Products; please see the Legacy Products section below. 

To be eligible for a return, your item must be in the same condition in which you received it: unused and uninstalled, with any original tags, and in its original packaging. You will also need your order number or other proof of purchase. 

Products that have been installed, wired, or commissioned, cannot be returned. If a product fails after installation, please file a warranty claim through APsystems Support instead of a return request. 

Requesting a Return
To request a return, complete our APshop Return Request Form. 

Return requests cannot be processed until the form has been completed and your return has been approved. Please do not send your item back before receiving return authorization and instructions from our team. Items returned without prior approval will not be accepted. 

If your return is approved, we will send you return instructions and a return shipping label. Return shipping is the buyer's responsibility, and we will deduct the shipping cost from your refund.  

Please send approved returns to: 

APshop Returns 
3110 E. Via Mondo 
Rancho Dominguez, CA 90221 

For questions about an existing return request, please use the APshop Return Request Form and include your original order number. 

Damages and Order Issues
Please inspect your order as soon as it arrives, and provide photos if it appears to have been damaged during shipping. If an item is damaged or defective, or you received the wrong item, complete our APshop Return Request Form within 3 days of receipt. Our team will review the issue and make it right. We will cover return shipping for damaged, defective or incorrect items.  

Legacy Products
Legacy Products are not covered by a warranty and are not eligible for our standard 30-day return policy. If you receive a faulty Legacy Product, you have 30 days from delivery to request a replacement using our APshop Return Request Form. 

Exchanges
The fastest way to get a different item is to return the one you have. Once your return has been approved, you can place a separate order for the replacement item. 

Refunds
We will let you know once we have received and inspected your return, and whether your refund has been approved. 

If it's approved, your refund will go automatically to your original payment method. This typically takes 5–7 business days, depending on your bank or card issuer.