Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not apply to Legacy Products; please see the Legacy Products section below.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with any original tags, and in its original packaging. You will also need your receipt or proof of purchase.

Requesting a Return

To request a return, you must complete our APshop Return Request Form

Return requests cannot be processed until the form has been completed and your return has been approved. Please do not send your item back before receiving return authorization and instructions from our team. Items returned without prior approval will not be accepted.

If your return is approved, we will provide return instructions and a return shipping label. Return shipping is the buyer’s responsibility, and the shipping cost will be deducted from your refund.

Approved returns must be sent to:

3110 E. Via Mondo
Rancho Dominguez, CA 90221

For questions about an existing return request, please use the APshop Return Request Form and include your original order number.

Damages and Order Issues

Please inspect your order upon receipt. If an item is defective or damaged, or if you receive the wrong item, please complete our APshop Return Request Form immediately so our team can evaluate the issue and make it right.

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once your return has been approved, you may place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method